Returns, Refunds & Exchange Policy

JoppaThreads | Effective Date: 06/28/2026

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Our Standard

Every JoppaThreads piece is made specifically for you — produced on demand the moment your order is placed. This isn't a compromise; it's a conviction. It means no warehouse of excess, no unsold inventory, and no garments sitting in a landfill. It also means our return parameters are different from traditional retail, and we want to be fully transparent about what that looks like before you buy.

Read this page before you order. It exists so you can shop with confidence.

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Section 1 — What We Cannot Accept

Because your item does not exist until you order it, the following situations fall outside our return and exchange eligibility:

• Change of mind after purchase
• Ordered the wrong size (see Sizing Tools below — we provide every resource to prevent this)
• Ordered the wrong color or style
• Preference for a different design
• Gift orders where the recipient's preference differs from the item ordered

These limitations are not designed to be adversarial. They are the honest mechanics of a made-to-order model. A returned custom garment cannot be restocked — it becomes waste. We believe stewardship matters.

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Section 2 — The 7-Day Guarantee Window

Where we draw a hard line is on our responsibility: the quality and accuracy of what we produce and ship to you.

If your item arrives damaged, defective, or incorrect, we will make it right — fully, and at no cost to you.

The Clock Starts at Delivery

You have 7 calendar days from the confirmed delivery date (per your tracking information) to report a qualifying issue. Reports submitted after this window cannot be honored.

Why 7 days? This window aligns with comparable made-to-order Christian brands and gives us the earliest opportunity to resolve your issue and reenter production quickly. It also reflects our commitment to timely stewardship — swift resolution, minimal friction, no lingering waste.

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Section 3 — What Qualifies Under the Guarantee

The following issues are fully covered under our 7-Day Guarantee:

Note on sizing dissatisfaction: If you ordered based on our size chart and the garment's actual measurements differ materially from the listed dimensions, that constitutes a product inaccuracy. Document it with a measuring tape photo and contact us — we treat this as a qualifying defect.

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Section 4 — Resolution Options

When your issue is approved, you choose one of two resolutions:

Option A — Free Reprint

We reenter your order into production at zero cost to you. The replacement ships using standard production and delivery timelines. No return shipping is required on the original item.

Option B — Full Refund

A complete refund of your item total (excluding original shipping costs) will be issued to your original payment method.

On the original defective item: You are not required to ship it back. We encourage you to donate, upcycle, or repurpose it if it remains usable. This eliminates reverse-logistics emissions and puts the garment to work rather than a landfill.

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Section 5 — How to File a Claim

Submitting a complete claim on first contact speeds up your resolution significantly.

Step 1. Email our support team at [bloominghead22@gmail.com] with the subject line: CLAIM — Order #[Your Order Number]

Step 2. In the body of your email, include:

• Your full name and order number
• A brief description of the issue
• The date your package was delivered (include screenshot of tracking confirmation if available)
• A clear, well-lit photo of the defect or issue

Step 3 — Multi-item claims: If the same defect affects multiple items from your order, photograph all affected items together in a single frame or video. Do not submit separate emails per item.

Step 4. Our team will respond within 2 business days with a resolution confirmation or a follow-up question.

Claims submitted without photos or order numbers will be held pending documentation and may fall outside the 7-day window if documentation is delayed.

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Section 6 — Refund Processing

If a refund is selected:

• Approved refunds are issued directly to your original payment method — no store credit substitution without your consent
• Allow 3–5 business days for funds to appear, depending on your bank or card issuer
• PayPal refunds may clear faster; credit card statements vary by institution
• You will receive an email confirmation at the time the refund is processed

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Section 7 — Lost or Undelivered Packages

Package Marked Delivered But Not Received

1. Allow 24–48 hours — carriers occasionally scan early before final drop-off
2. Check with neighbors, building management, and any alternate delivery locations
3. If the package remains missing after 48 hours, contact us at [bloominghead22@gmail.com] with your order number and delivery address confirmation
4. We will open a carrier investigation. If the investigation confirms a carrier loss, we will issue a free reprint or full refund at your election

Package Lost in Transit (Never Delivered)

If tracking shows your order has stalled without movement for more than 10 business days after the last scan, contact us immediately. Carrier delays beyond our control will be handled on a case-by-case basis with your interest protected.

Note: JoppaThreads is not responsible for packages delivered to an incorrect address entered at checkout. Please verify your shipping address before completing your order.

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Section 8 — Sizing Tools & Preventative Resources

The single most common source of dissatisfaction in made-to-order apparel is a sizing mismatch. We've built tools to eliminate this:

• Sizing charts with garment measurements (chest, length, sleeve) are on every product page
• We recommend measuring a garment you already own that fits well, and comparing those measurements to our chart — not your standard retail size
• Charts are listed in both inches and centimeters
• Our hoodies and tees run in standard unisex sizing; oversized fits are noted per product

If you are between sizes, we recommend sizing up for JoppaThreads' structured, heavyweight garments — the premium cotton and oversized silhouette intentionally carry larger proportions.

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Section 9 — Exchanges

Because every item is custom-printed on order, traditional exchanges (send item back, receive new one) are not operationally supported.

An exchange is effectively a new order. If you wish to order a different size, color, or design, please place a fresh order at [joppthreads.com].

The one exception: if we shipped you the wrong item (wrong size printed, wrong design, wrong product), the replacement constitutes an exchange at zero cost, processed under Section 3–4 of this policy.

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Section 10 — Contact & Response Times

Business hours: Monday–Friday, 9AM–5PM ET. Messages received on weekends or holidays are addressed on the next business day.

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A Final Word

We stand behind everything we put our name on. JoppaThreads is built on the conviction that faith and excellence belong together — in what we make, in how we operate, and in how we treat the people who trust us with their purchase.

If something goes wrong, we want to hear about it. We will make it right.

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This policy is subject to change. The version published on our website at the time of your order governs your purchase. For questions about a specific order, please reference your Order ID in all correspondence.